What should I do if my items arrive damaged or defective?
Please contact customer service by emailing us at support@nuvothera.com or call us at 1-833-776-7483.
What is your return address?
Our product return address is:
Nuvothera Returns5105 San Gabriel Ave.Colleyville, TX 76034
How do I contact Customer Service?
To contact customer service, visit our contact page and fill out the form. Or you can email us at support@nuvothera.com or call us at 1-833-776-7483.
Can I ship to an address other than my own?
Yes, just change your shipping address at checkout from your billing address and we will ship it to the correct address.
Can customers outside the U.S. order from the website?
Nuvothera™ Super-Micronized™ Turmeric Curcumin is only available for sale in the U.S. at the current time, including Alaska, Hawaii, and Puerto Rico.
Can I purchase Nuvothera™ Super-Micronized™ Turmeric Curcumin at online stores such as Amazon?
Nuvothera™ Super Micronized Turmeric Curcumin is available for purchase at Amazon’s online store or on our company website.
Can I purchase Nuvothera™ Super-Micronized™ Turmeric Curcumin at local retailers?
Nuvothera™ Super-Mironized™ Turmeric Curcumin is only available for purchase online. We are not currently selling through any local retailers.
What shipping carriers do you use?
All of our orders are shipped through Amazon.
How long does it take to receive my order?
Orders are usually received within 4 business days, unless you are located in a remote location or Hawaii, Alaska, or Puerto Rico.
What forms of payments do you accept?
We accept Visa, Mastercard, Discover Card, and American Express.
When am I charged for my order?
Your credit card is charged at checkout.
How do I manage my Nuvothera™ account?
If it's your first-time logging in, you’ll need to verify your email and set a password here. Once your account is activated, log in here to view your order status, update next ship date, change order frequency and more.
How do I track my Nuvothera™ shipments?
Once your account is set up, you can go to Track Order and login to see your order history. For here you will be able to view the delivery status of each order in your account.
How do I change my shipping address?
Log into your Nuvothera account and select "Update shipping address" to change shipping information. All future shipments will be delivered to the updated shipping address.
How do I change my billing information or credit card?
Log into your Nuvothera account and select "Update payment method" to change billing information. All future charges will use the updated payment information.
Where will you ship my order from?
Our orders fulfilled by Amazon. All of our orders are shipped from an Amazon warehouse close to your shipping address.
Important: Do not return product to Amazon as they do not track shipments. And as a result, we cannot offer any refunds as we cannot identify customers who return our product to Amazon. All returns should be shipped to:
Nuvothera Returns5105 San Gabriel AveColleyville, TX 76034
How do I return my product and refunds?
For product returns, first contact us at support@nuvothera.com or call us at 1-833-776-7483. Once we’ve been notified, then place the merchandise in a box with your original invoice and return it to us. A copy of the original receipt must be included with your returned product in order to receive reimbursement. Product returned without a receipt will not be accepted for refund. Refunds are subject to a $5.00 restocking fee. Full refunds are offered during the first 30 days after your initial order. Please allow 1 to 2 billing cycles from the day you return your product for your account to be credited. All returns should be shipped to:
Nuvothera Returns5105 San Gabriel AveColleyville, TX 76034
Important: Do not return product to Amazon as they do not track shipments. And as a result, we cannot offer any refunds as we cannot identify customers who return our product to Amazon.
Order Cancellations :If you are cancelling an order you must contact us within the first 12 hours after receiving the order notification to ensure the order is cancelled before the product is shipped to receive a refund. If the product has already shipped, returns will be accepted if the product has not been opened. Under these conditions, we will refund the credit card charge minus a $5.00 handling fee. Return shipping cost to Nuvothera are not included. All returns must be shipped to: Nuvothera Returns, 5105 San Gabriel Ave, Colleyville, TX 76034
What is the Nuvothera™ 30-Day Money Back Guarantee?
We believe the Nuvothera Super-Micronized Turmeric Curcumin will give you 100% product satisfaction and we back that up with our 30-day money back guarantee. If you are not completely satisfied in the first 30 days after your initial order, you must email us at support@nuvothera.com or call us at 1-833-776-7483 for a full refund. To receive a full refund, you will also need to return both the unused portion and a copy of the original receipt to:
Nuvothera Returns5105 San Gabriel Ave.Colleyville, TX 76034
How do I cancel a new order?
To cancel a recent order, you must email us at support@nuvothera.com or call us at 1-833-776-7483. You must contact us within the first 12 hours after receiving the order notification to ensure the order is cancelled before the product is shipped to receive a refund. If the product has already shipped, returns will be accepted if the product has not been opened. Under these conditions, we will refund the credit card charge minus a $5.00 handling fee. Return shipping cost to Nuvothera are not included. All returns must be shipped to: Nuvothera Returns, 5105 San Gabriel Ave, Colleyville, TX 76034.
How do I adjust my subscription and future shipments?
Our Nuvothera subscription program is flexible and adjustable. You can pause your orders, change the shipping date, or adjust the frequency of your auto-shipments to match your own usage so you get only the amount you need. If you would like to pause your shipments, change the shipping date ,or adjust the frequency of your auto-shipments, you can email us at support@nuvothera.com or call us at 1-833-776-7483. You can also login to your account and adjust it yourself. Our contact information is: support@nuvothera.com or 1-833-776-7483.
How do I cancel, pause or adjust my subscription?
If for any reason you are not satisfied with the Nuvothera Super Micronized Turmeric Curcumin, you can email us at support@nuvothera.com or call us at 1-833-776-7483 to cancel your subscription at any time. By cancelling your subscription, you will no longer receive additional shipments and you will no longer be charged for additional shipments on your credit card. However, you will be responsible for any final payments due on the 30 day or 60 day supply shipments you received before cancelling your subscription. If you would like to pause your shipments, change the shipping date, or adjust the frequency of your auto-shipments, you can email us at support@nuvothera.com or call us at 1-833-776-7483. You can also login to your account and adjust it yourself. Our contact information is: support@nuvothera.com or 1-833-776-7483.
How does our subscription billing and shipping work?
Nuvothera offers a convenient subscription program which also provides significant savings. You can order a 30-day or 60-day supply by subscription. One bottle contains 60 capsules and lasts 30 days when taking the recommended daily dose of 2 capsules a day. Choose one or two bottles that are conveniently auto-shipped monthly and billed when shipped. Our convenient subscription program makes it easy to reorder and get your supply when you need it. Just set up your subscription and orders will arrive at your doorstep monthly or at the time you want. Our flexible subscription program allows you to customize future shipments at any time online or by phone. You can adjust the shipping frequency to every 30 days, 60 days or any frequency you like. You can pause or cancel your subscription anytime by emailing us at support@nuvothera.com or by calling us at 1-833-776-7483.
How does shipping and delivery work with Nuvothera™ Super Micronized Turmeric Curcumin Subscription Membership?
When you place your initial order, you will receive a 30-day supply. After your initial 30-day supply, we ship you a 60-day supply automatically every two months and bill you monthly. Through your online account you can pause or customize how often you receive your future shipments. You can receive them as often as every month to as infrequently as every three to four months. You can cancel your subscription at any time by emailing us at support@nuvothera.com or by calling us at 1-833-776-7483.
What does it mean to be a Nuvothera™ Subscription Member?
As a Nuvothera™ subscription member, we make it easy for you to achieve the results you want by making sure you have an adequate supply of products to stay on track with your daily treatment. After your initial 30-day supply, we’ll send you a 60-day supply (billed in two payments) every 60 days. Our flexible subscription program allows you to reschedule or customize future shipments. You can cancel your subscription at any time by emailing us at support@nuvothera.com or by calling us at 1-833-776-7483.